Services
I work with housing providers, local authorities, ALMOs and sector bodies to support better outcomes for residents, staff and organisations. Whether you're navigating regulatory change, building a fairer complaints culture or trying to engage residents more meaningfully, I bring a mix of strategic insight, hands-on experience and creative thinking.
You can explore the four key ways we can work together below:
-
Consultancy and Advisory
-
Speaking
-
Training and
-
Design
If you're not sure which fits, or you're working on something more bespoke - get in touch.
Consulting
I offer strategic advice, project leadership and delivery support across key areas including regulatory readiness, complaints culture, tenant engagement, and service improvement.
This includes board advisory roles, discovery work, policy reviews, and hands-on delivery. I work collaboratively and practically, supporting teams to make change real.
Speaking
I speak at national conferences, workshops, resident meetings and leadership events. Whether on stage or in more intimate settings, I bring fresh thinking, grounded examples, and a clear focus on impact and outcomes.
Topics include:
-
Regulatory reform
-
Complaint handling
-
Leadership culture
-
Inclusive practice
-
Resident voice, and
-
Lessons from Grenfell and Awaab’s Law.
Training
I develop and deliver practical, engaging training and workshops on a wide range of topics. Examples include:
-
Effective complaint handling
-
Culture change
-
Regulatory compliance, and
-
Effective and inclusive resident engagement.
Sessions are designed around your team and needs, and can be delivered in person or online.
Design
Sometimes complex ideas need clarity. I design accessible content, frameworks and tools that help teams and boards understand key issues and act on them.
This includes infographics, white papers, learning resources and tailored guides.
I’ve created resources used by national bodies, educational institutes, resident groups, councils and housing associations across the UK.